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Frequently Asked Questions
Who can join the group training?
Our training is focused on active guides, but we do find it fun and interesting to have one or two other staff members join for a wider perspective.
How do you influence long term change?
In larger companies, working with the senior guides is preferred as a means to guide a coherent narrative that can be filtered to junior guides.
How do you design the training courses?
In conjunction with management and head guide, we will listen to the current needs and challenges first before a tailored plan can be formulated.
Do you do walking training?
Yes. The walk training is focused on the delivery of the guest experience as well as key safety aspects. Depending on the location, you the client may need to provide relevant park scouts/rangers to be a part of the program. This is to ensure that we can do the training as it would happen with guests.
Do you do hospitality training?
Not formally, but we run a hospitality thread throughout just as the guides will when actively guiding. The support of the lodge management and staff to aid this is important.
Do you do subject specific training?
This is on request, but can certainly be done.
What other training do you do?
In busier lodge times, we will be able to do join guides’ safaris and provide individual guidance. Any trends that show up will be workshopped with the team and lodge management for a way forward.
How long should the training course be to be effective?
The length will depend on the number of guides, their level and any specific outcomes that need to be targeted. Typically, one week to 10 days is ideal. Beyond this retention falls away. It is preferred to schedule a follow up session or annual sessions.
What does the training cost?
Please enquire. The costs will depend on numbers, length etc. All travel and accommodation are for the client’s account. The lodge should budget for all relevant costs associated with guide transport, excursion fees.
Do you provide certificates?
We can provide certificates of attendance/participation.